Sending an item to repair or service abroad

Procedure

You can ask a shipping agent for assistance. The shipping agent should register the item being returned as a temporary export for repair.

You can also register (declare) the export yourself with Norwegian Customs, before you ship the goods out of Norway. To register the export yourself, consult your local customs office. Please note that many customs offices have limited opening hours. Important: You have to contact your chosen shipping agent personally in order for them to return the item.

Important to know

• The product must be re-imported within one year after exportation.
• There neither is nor will be applied reimbursement of customs duties when exporting the product.

Taxes when the item is returned

Warranty matter: you do not have to pay tax when the item is returned if the repair is a warranty matter that you should not pay for.

Repairs: If you pay for the repairs yourself you have to pay VAT and possibly customs duties of repair costs and shipping back and forth.

If you have not followed this procedure, and tax and customs duties have been miscalculated, you may apply for a refund here.